EastEcho Account Deletion

You can request deletion of your EastEcho account and associated data by email. You do not need to have the app installed.

Request deletion by email

Send your request to support@eastecho.app from the email address associated with your EastEcho account, with the subject Delete my EastEcho account. This helps us verify that the account belongs to you.

If you are unable to send from that address, email support@eastecho.app and we will provide an alternative verification method. Do not send us your password or verification codes.

We will confirm by email once your request has been processed.

Delete it from inside the app

1. Open EastEcho and sign in with the account you want to delete.
2. Go to Profile, then Account & Privacy.
3. Choose Delete Account and confirm.

Your account is deleted straight away. You will not be able to sign back in, and any content you unlocked stays locked to that account.

What gets deleted

• Your account, and the sign-in identifier we hold for it
• Your saved stories, likes, listening history and footprints
• Your free-trial records

What we keep, and why

• Purchase and transaction records. Tax and accounting rules require us to keep these. They are stored separately from your account and are no longer linked to your profile.
• De-identified service event logs. We may retain limited event, device, and usage records to maintain, secure, and improve EastEcho. These records are no longer associated with your EastEcho profile.

Questions

Email support@eastecho.app. See also our Privacy Policy and Support pages.