Support

Help with your stories, account, purchases, and permissions.

Getting started

What is EastEcho?

EastEcho is an audio travel guide for exploring China’s cities and landmarks. Browse stories, see nearby places on the map, and listen as you explore.

Do I need an account?

No. You can explore available previews without signing in. Sign in with Apple, Google, or email when you want to keep saved stories, listening activity, and eligible purchases associated with your account.

Purchases and access

What is the difference between previews and paid content?

Each city includes free preview content. A City Pass unlocks the paid stories for that city; it does not unlock paid stories in other cities.

I bought a City Pass, but a story is still locked.

Check that the story belongs to the city you unlocked and that you are signed in to the same EastEcho account used for the purchase. If access still does not update, email support with the city name, the story name, and your store receipt or order ID. Please do not send payment-card information.

Can I use my purchase on another device?

Sign in with the same EastEcho account. If your entitlement does not appear after signing in, contact us with your store receipt or order ID and we will investigate.

How do refunds work?

Purchases are processed by Apple App Store or Google Play. Refund requests must be made through the store where you purchased. EastEcho cannot issue store refunds directly.

Location and maps

Why does EastEcho ask for location?

Location helps show nearby places on the map. It is optional and is requested only when you use location-based features.

What if I do not allow location access?

You can continue to browse and listen to stories. Map centering on your current position and nearby suggestions will be unavailable until you grant location permission in your device settings.

Account and privacy

How do I delete my account?

You can delete your account in the app, or request deletion by emailing support@eastecho.app without installing the app. See our account deletion instructions for verification details and what data is deleted or retained. Deleting your account does not issue a refund for completed store purchases.

Where can I read your Privacy Policy?

Read the EastEcho Privacy Policy for details about the information we handle, our service providers, retention, and your choices. The Terms of Use explain the rules for using EastEcho and City Passes.

Contact us

Email support@eastecho.app. To help us investigate, include your device type, app version, a brief description of the problem, and screenshots if useful. Please do not send passwords, authentication codes, or payment-card details.