Terms of Use

Effective: October 17, 2026

These Terms of Use govern your use of EastEcho’s mobile app, website, audio guides, and related services (collectively, the “Service”). By using the Service, you agree to these terms and to our Privacy Policy. If you do not agree, do not use the Service.

Using EastEcho

EastEcho offers travel stories and place information for personal, non-commercial use. You must use the Service lawfully and responsibly. EastEcho is a guide, not a navigation, safety, emergency, or professional travel service. Always follow local laws, signs, opening hours, safety guidance, and instructions from venue staff.

Accounts

Some features require signing in with Apple, Google, or an email and password. You are responsible for activity on your account and for keeping your device and sign-in credentials secure. Tell us promptly at support@eastecho.app if you believe your account has been used without your permission.

Third-party services

Some parts of EastEcho rely on third-party services, including Apple and Google sign-in, Apple App Store or Google Play purchases, Firebase services, and Google Maps. Your use of those services may be subject to their separate terms and privacy policies. EastEcho does not control third-party services and is not responsible for their availability, content, or policies.

City Passes and in-app purchases

A City Pass unlocks the paid EastEcho content identified for the city shown at the time of purchase. It does not unlock paid content for other cities unless the purchase screen says so. City Passes are non-consumable in-app purchases: they are not recurring subscriptions.

Payments, receipts, and applicable refund handling are managed by Apple App Store or Google Play under that store’s terms and policies. Prices, taxes, currency, and availability are shown by the store before you complete a purchase. If a verified purchase does not unlock as expected, contact support with the store order ID; do not send payment-card details.

License and intellectual property

Subject to these terms, EastEcho gives you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service and any unlocked content for your own travel and listening. The Service, including its stories, audio, text, images, design, trademarks, and software, is protected by intellectual-property laws and belongs to EastEcho or its licensors.

You may not copy, record, reproduce, redistribute, sell, publish, scrape, modify, reverse engineer, or make commercial use of the Service or its content unless we give you written permission or applicable law allows it.

Acceptable use

You must not interfere with the Service, bypass access controls, attempt to access another user’s account, introduce malicious code, or use automated methods to extract content or data. We may suspend or restrict access where reasonably necessary to protect the Service, users, rights holders, or compliance with law.

Images and generated content

EastEcho does not provide image generation, image editing, or image hosting, and does not use Google APIs to create or distribute images. You may not use the Service or any Google API to create, upload, or distribute non-consensual intimate imagery, including AI-generated non-consensual intimate imagery (AI NCII), or any other content that is unlawful, abusive, or violates another person's rights.

Content and availability

We work to keep stories and place information useful and current, but places, routes, hours, prices, availability, and local conditions can change. EastEcho does not guarantee that content is complete, accurate, current, available in every location, or suitable for every purpose. Features may change, be updated, or become unavailable from time to time.

Feedback

If you send us suggestions, feedback, or error reports, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free right to use that feedback to operate and improve EastEcho. This does not affect rights in your personal information, which remain governed by our Privacy Policy.

Disclaimers and liability

To the extent permitted by applicable law, the Service is provided “as is” and “as available,” without warranties of any kind. EastEcho is not responsible for decisions you make while travelling, including navigation, safety, access to a venue, or reliance on third-party information. Nothing in these terms excludes liability that cannot legally be excluded or limited.

Ending use and account deletion

You may stop using the Service at any time. You may request deletion of your EastEcho account as described on our account deletion page. Ending or deleting an account does not alter rights or obligations that have already accrued, including store-managed purchase records where retention is required.

Consumer rights

Nothing in these terms is intended to exclude, restrict, or override consumer rights that cannot lawfully be excluded in the country where you live. If you are a consumer in the EEA, UK, or another jurisdiction with mandatory consumer protections, those protections continue to apply. Where there is a conflict, the mandatory law that applies to you takes precedence over these terms.

Governing law and disputes

To the extent permitted by applicable law, these terms are governed by the law of the jurisdiction in which the developer operating EastEcho is established, without regard to conflict-of-law rules. Disputes will be submitted to a court with jurisdiction over the developer’s domicile. This does not remove any right you may have to bring a claim under mandatory law in your country of residence. Before starting formal proceedings, please contact us at support@eastecho.app so we can try to resolve the issue informally.

Changes to these terms

We may update these terms when the Service or legal requirements change. The updated terms will appear on this page with a new effective date. Continuing to use the Service after the update takes effect means you accept the revised terms, where permitted by law.

Contact

Questions about these terms? Email support@eastecho.app.